Refund policy
Refund & Cancellation Policy
Last Updated: July 31, 2025
All Sales Are Final
Every item is made in limited quantities and crafted with care. Because of the nature of our work, all sales are final. We do not offer refunds or exchanges unless an item arrives defective or damaged.
Damaged Items
If your order arrives damaged, email us at studio@joshmizusawa.com within 7 days of delivery. Please include:
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Your order number
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A clear photo of the damaged item
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A brief description of the issue
We’ll replace the item at no cost or issue a full refund.
Order Cancellations
If you need to cancel your order, contact us at studio@joshmizusawa.com within 24 hours of purchase.
After 24 hours, cancellations are no longer possible — your item is likely already in production or packed for shipping.
Lost or Stolen Packages
We are not responsible for packages lost or stolen in transit. If you’d like to add shipping insurance, please contact us before placing your order.
Shipping Timeline
Orders typically ship within 1–4 weeks, depending on volume and production timelines. You’ll receive a tracking number once your order is shipped.
We ship via:
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USPS (Domestic & International)
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FedEx (International)
Size & Exchange Policy (Clothing)
We do not offer size exchanges on clothing. All garments are made in limited runs. Please double-check your sizing before ordering.
All art sales are final.
Questions?
We’re happy to help.
Reach out to us at studio@joshmizusawa.com before placing an order if you have any questions or concerns.